BOOKING AND PAYMENT

The application for booking has to be sent to the office of EUROPEAN VENDOR till 30 days before the beginning of the stay. For the binding application a payment on account has to be allowed (30 % of the whole sum) by bank transfer order. The rest of the sum (70 %)will be paid then within 30 days before the arrival of the clients by bank transfer order. An eventual reimbursement of the 60 % of the whole sum is provided if the letter of renunciation for the stay (by e-mail or fax) win be sent within the 8th day before the beginning of the holiday. A reimbursement of the 40 % of the whole sum win be given back if the letter of renunciation for stay (by e-mail or fax) is sent within the 3rd day from the beginning of the stay. .No reimbursement will be given for those clients who don't arrive, without any notification, at the beginning of the stay or if they interrupt their holiday after its beginning for any reason. No reimbursement is provided for booking paid (30 % of the whole sum) when, without any warning, the client doesn't pay the rest 70% of the whole sum within 14 days before the beginning of the stay.

OBLIGATIONS OF THE CLIENTS

Clients have to take with them their individual passports (or another document) when they arrive for making the check-in easier.

DELIVERY OF THE DWELLING

The houses are delivered after 16.00 at the arrival of the clients and they are left within 10.00 at the departure of them. Weeks go from Saturday to Saturday. But EUROPEAN VENDOR will try to satisfy the clients' wishes when it is possible. When they arrive, people have to pay an additional cost for electricity , running water etc. Besides clients will leave a bond (caution money) at their arrival and it will be given back at their departure. The dwelling won't be delivered if the number of the clients is bigger than the number communicated by EUROPEAN VENDOR at the moment of the reservation .

FEATURES OF THE DWELLING

The dwellings are furnished as holiday houses. So clients could find not all the comforts they have at home. Besides, all the electric appliances are precisely mentioned on the catalogue EUROPEAN VENDOR.

CUSTOMER SERVICE AND COMPLAINS

EUROPEAN VENDOR will give steady assistance to the clients in case of problems. Anyway they will receive a phone number for any help. Clients have to communicate to the organizer any difference or problem as regards the dwelling they have paid for as soon as possible: so every problem can be solved right away.

RESPONSIBILITY OF THE CLIENTS

Clients have to take care of the dwelling pieces of furniture and a1l the objects in it. They will be considered responsible for any damage of them.

CHANGES AT THE ARRIVAL OF THE CLIENTS

If for any reason owing to a cause beyond control, at the arrival of the clients the organizer can't supply them with the apartment or villa already booked. alternative solutions will be offered in dwellings of the same or higher price without paying any extra charge. In case the standard of the dwelling is lower than that one already booked, EUROPEAN VENDOR will give clients the difference of money back.