Black Forest-Schwarzwald Tourismus GmbH
Payment
A 30% deposit of the total rent is due within 7 days of the time the booking is confirmed. The balance is due no later than 6 weeks before the beginning of the rental period. After full payment has been received, a voucher, directions and the address of the property are sent to the client.
Number of Persons
The number of people cannot exceed the maximum number of people specified in the property description.
Arrival and Departure
The minimum rental period is 4 nights. Rental periods begin after 4 pm on the arrival date and end before 10 am on the departure date.
Damages
The client is obligated to report any damages caused my him/her to the property and is financially responsible for these damages.
Complaints
If the client has cause for complaint, he/she should inform the owner of the property immediately, so he may take the necessary steps to eliminate the cause for any reasonable complaint.
Cancellation Policy
If you are forced to cancel your reservation, the following cancellationcharges will be applied:
- 10% of the rental price, if the cancellation is made up to 45 daysbefore the scheduled arrival date
- 25% of the rental price, if the cancellation is made between 44 and30 days before the scheduled arrival date.
- 50% of the rental price, if the cancellation is made between 29 and22 days before the scheduled arrival date.
- 80% of the rental price, if the cancellation is made between 21 and5 days before the scheduled arrival date
- 100% of the rental price, if the cancellation is made 0 - 5 days beforethe scheduled arrival date
If at any time due to circumstances beyond our control the property booked becomes unavailable or unfit for habitation, either before or during the rental period concerned, the client will be notified immediately. We will either reimburse the client the entire amount of the rental cost, or, if so instructed, try to arrange an alternative accommodation of equal value (if available).